Privacy Policy

Who we are

Canvasland, Unit 3C — 5 Bush Street, Levin 5510, New Zealand. If you have any question about this policy or about information we hold, contact us at sales@canvasland.co.nz or +64 6 368 7930.

What we collect

• Enquiry forms: your first and last name, email address, phone number, suburb or town, the product or service you're enquiring about, your timeframe, any project details you write, and any photos or plans you choose to upload.
• Site address: if you ask us for an on-site measure and quote, we also collect the address of the site so we can get to you. We don't ask for it otherwise.
• Shop purchases: your name, email address and delivery address, together with the details of what you ordered.
• Payment details: card payments are handled entirely by Stripe on their own secure checkout page. We never receive, see or store your full card number.
• Technical information: aggregate, non-identifying page analytics, and your IP address held briefly to rate-limit form submissions and block automated spam.

We only collect information we actually need in order to quote, make and deliver your job.

Photos you upload

Our enquiry form lets you attach photos, usually of the space or vehicle a job relates to. These are stored against your enquiry in our customer records and are used to prepare your quote and plan the work.

Please don't upload photos containing anything you wouldn't want us to hold — and be aware that photos of your property may indirectly identify you or your address. If you'd like a photo removed, ask us and we'll delete it.

Why we collect it

• To respond to your enquiry and prepare a quote.
• To make, deliver and install what you've ordered, and to provide aftercare, repairs or warranty support.
• To take payment and meet our tax and record-keeping obligations.
• To protect the website from spam and abuse.

We do not sell your information, and we do not use it for marketing you haven't asked for.

Who we share it with

• Pipedrive — our customer relationship system, which stores enquiries and any photos attached to them.
• Stripe — payment processing for shop orders.
• Vercel — website hosting and delivery.
• Our suppliers and installers where a job requires it, limited to what they need to complete the work.

We share personal information only with the service providers we need in order to run the business, and only for that purpose:

Information held overseas

Pipedrive, Stripe and Vercel store and process information on servers outside New Zealand. This means your information may be held in, or accessible from, other countries. We only use established providers who are contractually required to protect personal information to a standard comparable to the Privacy Act 2020.

How long we keep it

Enquiries and quotes are kept while there is a reasonable prospect of the job proceeding, and afterwards for as long as we may need them to support work we've done — warranties on our installations run for several years, so records of a completed job are generally kept for at least that period.

Records relating to a purchase are kept for at least seven years to meet New Zealand tax and business record requirements. Once information is no longer needed for any lawful purpose, we delete it.

Keeping it secure

The site is served over HTTPS and payment pages are hosted by Stripe. Access to our customer records is limited to Canvasland staff who need it, and the website's administration area is password-protected. No system is perfectly secure, but we take reasonable steps to protect information from loss, misuse and unauthorised access.

Cookies and analytics

We do not use advertising or tracking cookies. Our analytics measure aggregate page traffic only and do not identify individual visitors.

The single cookie the site sets is a session cookie used to keep Canvasland staff logged in to the website's administration area. It is not set for ordinary visitors.

If we introduce advertising or third-party analytics in future, this section will be updated and we will make any required cookie choices available to you at that time.

Your rights

Under the Privacy Act 2020 you have the right to ask what personal information we hold about you, to get a copy of it, and to ask us to correct it if it's wrong. Email sales@canvasland.co.nz and we'll respond as soon as we can, and within 20 working days.

If you're not satisfied with how we've handled your information or your request, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.

Changes to this policy

If this policy changes we'll update this page and the date shown at the top. Material changes will be reflected here before they take effect.